White Matter provides life-time technical support. Our products are backed by a five (5) year parts and labor warranty from the date of purchase. Headstages and tether cable warranty coverage is limited to one (1) year. To request a repair, you must contact us for an RMA number before returning the product.
Your research is important to us. If you are having troubles with one of our products, we will dedicate ourselves to finding a solution!
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Call us at: 1-510-409-0144
Hours: 9-5 PST